Important: Junior Bay Corporation is a platform that enables independent merchants to sell products to buyers. Most refund and return decisions are governed by the individual merchant's policy. This page explains how the Junior Bay Corporation platform supports dispute resolution and where our policies apply.
1. How Junior Bay Corporation Works
Junior Bay Corporation provides technology infrastructure that allows independent merchants to build and operate branded online storefronts. Junior Bay Corporation is not the seller of record for products listed by merchants, and sales are transactions directly between the merchant and the buyer.
Because merchants set their own return, refund, and cancellation policies, the terms displayed at checkout on each merchant storefront govern the purchase. Junior Bay Corporation may intervene in specific circumstances described in this policy, but cannot override a merchant's legitimate policy decisions in cases outside our dispute process.
Always review the merchant's refund policy before purchasing. Each merchant's policy should be displayed on their storefront and at checkout. Junior Bay Corporation requires merchants to make their policies clearly visible prior to purchase.
2. Reporting an Order Problem
If you experience an issue with an order, please follow these steps:
- Contact the merchant first. Use the storefront contact method or any order-help option provided through the platform. Allow the merchant at least 72 hours to respond and attempt to resolve the issue.
- Escalate to support. If the merchant does not respond within 72 hours or the issue remains unresolved, contact Junior Bay Corporation Support at support@juniorbay.net with your order number, a description of the issue, and any supporting documentation.
- Case review. Junior Bay Corporation may request additional information from both the buyer and the merchant and aims to respond to escalated disputes within 5 business days.
- Resolution. If Junior Bay Corporation determines that a refund is warranted under this policy, the merchant will be required to issue the refund or otherwise resolve the matter as directed by the platform.
Unless otherwise specified, all refunds are subject to a 30-day, no questions asked, money-back guarantee. Platform-assisted refunds are generally available for 30 days from the date of transaction. After 30 days, Junior Bay Corporation may be unable to facilitate a platform refund, though the buyer may still attempt to resolve the matter directly with the merchant.
3. Refunds and Returns
Merchant Refund Policies
Each merchant sets their own refund and return policy, which should be displayed on their storefront and at checkout. Merchants are expected to honor the policies they publish. If a merchant fails to honor a clearly stated policy, Junior Bay Corporation may intervene.
Where Junior Bay Corporation May Support Refunds
If a refund is approved through the platform dispute process, the refund will generally be issued back to the original form of payment. Processing times vary by bank or card issuer and are typically 5 to 10 business days. If a refund to the original method is not possible, Junior Bay Corporation may permit platform credit at its discretion.
EU and International Withdrawal Rights
Where required by applicable law, including certain EU consumer protection rules, buyers may have the right to withdraw from a purchase within 14 days of the transaction date without providing a reason. That right may not apply to digital goods or services where immediate access was provided after any required waiver.
Physical Product Returns
Return eligibility and shipping responsibility for physical goods are determined by the individual merchant's policy. Junior Bay Corporation does not warehouse, ship, or take physical possession of merchant products and therefore does not accept physical returns directly.
Stripe fees and platform fees are non-refundable. Stripe payment processing fees and Junior Bay Corporation platform fees are non-refundable in all circumstances.
4. Non-Delivery and Not-as-Described Claims
Junior Bay Corporation may require a merchant to issue a full refund, including applicable shipping charges, if any of the following conditions are met:
- Non-delivery: the order was not delivered and the merchant cannot provide valid proof of delivery.
- Significantly not as described: the item received differs materially from the listing description, photographs, or specifications shown at the time of purchase.
- Late delivery for time-sensitive orders: the item arrived after a critical deadline, where the deadline was communicated in writing before purchase and adequate proof is provided.
If Junior Bay Corporation determines a claim is valid under these standards, the merchant may be required to refund the order in full, including shipping charges where applicable. Submit such claims to support@juniorbay.net with the order number and supporting evidence.
5. Ineligible Disputes
The platform dispute process is intended for genuine delivery and product issues. The following are generally outside the scope of the platform dispute system:
- damage caused by the shipping carrier where the item was properly packaged;
- items that have been altered, used, or consumed;
- shipping delays that do not meet the time-sensitive criteria;
- returns initiated without merchant agreement;
- items accurately described but that did not meet personal expectations;
- buyer's remorse or change of mind, unless covered by the merchant's stated policy;
- disputes submitted after the 30-day platform window.
Filing a chargeback with a bank or card issuer without first going through Junior Bay Corporation's dispute process may result in account restrictions. Contact us first so we can attempt to resolve the issue fairly.
6. Digital Products
Digital products, including downloadable files, access keys, online courses, e-books, and software licenses, are generally non-refundable once delivered or accessed unless the merchant's policy states otherwise or applicable law requires a refund.
Immediate Access Waiver
At checkout, buyers purchasing digital products may be asked to acknowledge a waiver of any statutory withdrawal right in exchange for immediate access. Once access has been granted following such a waiver, a refund will generally not be issued on the basis of that withdrawal right alone.
Defective or Non-Functional Digital Products
If a digital product is defective, inaccessible, or materially different from its description, the buyer should contact the merchant within 72 hours of purchase. If the merchant cannot resolve the issue, the buyer may escalate to support@juniorbay.net within the 30-day platform dispute window.
7. Cancellations
Only merchants can cancel confirmed transactions. If you wish to cancel an order, contact the merchant directly before the order is fulfilled, shipped, or digitally delivered. Whether a cancellation is accepted is subject to the merchant's stated cancellation policy.
8. Subscriptions
If you purchase a recurring subscription through a merchant storefront on Junior Bay Corporation, subscriptions automatically renew at the end of each billing cycle unless cancelled before renewal. Refunds for subscription charges are subject to the merchant's subscription cancellation policy. Junior Bay Corporation does not pro-rate partial billing periods unless the merchant's policy expressly provides for it.
Stripe payment processing fees and Junior Bay Corporation platform fees charged in connection with subscription transactions are non-refundable.
9. Fees and Processing Costs
Stripe payment processing fees and Junior Bay Corporation platform fees are non-refundable under all circumstances, including where a buyer receives a refund. Those fees are incurred at the time of the original transaction and generally cannot be recovered by Junior Bay Corporation or the merchant.
In the event of a refund, the buyer receives the refundable portion of the purchase price, while Stripe's processing fee and the Junior Bay Corporation platform fee are not returned. Merchants are responsible for absorbing these non-refundable costs unless otherwise agreed in writing with Junior Bay Corporation.
10. Contact and Support
For order issues, refund requests, and dispute escalations, contact Junior Bay Corporation Support and include the order number, a clear description of the issue, and any supporting documentation.
Junior Bay Corporation
30 N Gould St, Ste R
Cheyenne, WY 82801
support@juniorbay.net
https://juniorbay.com
We aim to respond to support inquiries within 2 business days and to escalated disputes within 5 business days.